Non-Warranty Repair Services
We offer non-warranty inspection and repair services for selected Instant Promotion products, including pop-up aluminium gazebos, inflatable arches and Spider Domes.
This service is for products that are outside of warranty, or where the issue has been caused by accidental damage, wear and tear, weather damage, misuse, missing parts or general damage from use.
What to Include in Your Email
Providing complete information will help our team assess the product and advise you on the next steps.
- Your name and company name
- Your original order number, if available
- The product type and size
- Photographs showing the full product
- Close-up photographs of the issue
- A short description of what happened
Pop-Up Aluminium Gazebo Repairs
For pop-up aluminium gazebos, including frames, canopies, walls and other material items, we offer a straightforward non-warranty inspection and quotation service.
All repair work is quoted separately following inspection. There are no standard repair prices because the cost will depend on the extent of the damage and the parts or materials required.
Payable before inspection. A unit may be a frame, canopy, wall or another gazebo material item.
Gazebo Inspection and Repair Process
| Stage | Cost or Status | Details |
|---|---|---|
| Inspection of frame or materials | £25 per unit | Paid upfront before inspection. Applies to non-warranty inspections. |
| Repair quotation | Quoted separately | All repair work is quoted following inspection. Standard repair prices do not apply. |
| Repair work | Payment before repair | Repair costs are additional to the inspection fee and must be paid before work begins. |
Gazebo Repair Terms
- All prices are in GBP and exclude VAT unless stated otherwise.
- The inspection fee is £25 per unit for a frame, canopy, wall or other gazebo material item.
- The inspection fee must be paid before our team inspects the unit.
- Repair costs are quoted separately after inspection and are additional to the inspection fee.
- Payment for approved repair work must be received before repairs are carried out.
- Products must be dry, clean and safe to handle before being sent or brought in for inspection.
Inflatable Arch and Spider Dome Repairs
We offer inspection and repair services for branded inflatable arches and Spider Domes. Prices shown are starting prices and will be confirmed following inspection. Major structural repairs, replacement printed panels, missing parts, valves, zips and unusual damage may be quoted separately.
Inspection Fee
Payable before our team inspects the inflatable product.
Collection and Delivery
Total transport service when using our own collection vehicle.
Spider Dome Repair Pricing
| Product Size | Repair Cost |
|---|---|
| 3m x 3m Spider Dome | From £195 |
| 4m x 4m Spider Dome | From £220 |
| 5m x 5m Spider Dome | From £245 |
| 6m x 6m Spider Dome | From £270 |
| 8m x 8m Spider Dome / XL | From £295 |
| Other Spider Dome sizes | Quoted individually |
Inflatable Arch Repair Pricing
| Product Size | Repair Cost |
|---|---|
| 4m wide Inflatable Arch | From £150 |
| 5m wide Inflatable Arch | From £175 |
| 6m wide Inflatable Arch | From £200 |
| 7m wide Inflatable Arch | From £225 |
| 8m wide Inflatable Arch | From £250 |
| 10m wide Inflatable Arch / XL | From £275 |
| Other arch sizes | Quoted individually |
Inflatable Repair Terms
- All prices are in GBP and exclude VAT unless stated otherwise.
- When using our transport service, the £150 collection and delivery charge and £50 inspection fee must be paid before collection.
- When returning a product directly to us, the £50 inspection fee must be paid before inspection.
- Products must be dry and reasonably clean before collection or drop-off.
- The repair costs shown are starting prices and will be confirmed following inspection.
- Any additional work will be quoted and approved before we proceed.
Arrange a Non-Warranty Inspection or Repair
Send our repairs team clear photographs, your product details and a brief description of the issue. We will review the information provided and advise you on the next steps.