Warranty Claims
If you believe your Instant Promotion product has developed a fault that may be covered under warranty, please submit a warranty claim using the online form or by emailing our repairs team. Please include clear photos of the product, the issue, and your original order details where possible. All warranty claims will be reviewed by our team before any repair, replacement or further action is confirmed.
Warranty coverage is intended for genuine manufacturing defects only. It does not normally cover accidental damage, misuse, neglect, incorrect setup, weather damage, wear and tear, unauthorised modifications, transit damage, or damage caused through normal use.
For inflatables, claims will be reviewed individually depending on the product, age, usage, type of issue and cause of damage. Punctures, tears, zip damage, valve damage, missing parts or damage caused during use would normally be classed as non-warranty unless confirmed as a manufacturing defect. f the issue is not covered under warranty, we can direct the customer to the non-warranty repair services page.
Warranty Coverage by Frame
- GZBO Ultra Hex 50: 6-Year Warranty
- GZBO Hex 50: 5-Year Warranty
- GZBO Hex 40: 2-Year Warranty
Our warranties are designed to reflect the quality and durability of each model, so you can choose the frame that best suits your needs with confidence.
What's Covered
Frames:
- ✔ If your GZBO frame develops a fault due to a manufacturing defect, we’ll supply the necessary replacement parts to get your gazebo back in action.
- ✔ A flat-rate shipping fee of £39 applies to all approved claims.
Accessories:
- ✔ Items such as roller bags, wall storage bags, and carry bags are covered for a one-time repair or replacement in the event of a manufacturing defect.
Canopies & Walls:
- ✔ All gazebo tops and walls include a 2-Year Warranty against manufacturing defects.
Other Products:
- ✔ Other custom products come standard with a 1-Year Warranty against manufacturing defects.
What’s Not Covered:
- ✘Accidental damage, misuse, or neglect
- ✘Weather-related damage (e.g., storms, wind, heavy rain)
- ✘Normal wear and tear from regular use
- ✘Unauthorised modifications or repairs
How to Submit a Warranty Request
Making a claim is simple:
- Complete the Warranty Form – Fill out the claim form at the bottom of this page.
- Provide Photos – Upload clear photographs showing the issue and the affected part(s). Please do not dispose of the damaged items until your claim is resolved.
- Assessment – Our Warranty Specialist will review your claim and confirm which replacement parts are required.
- Shipping Fee – Once approved, you may be asked to pay the flat-rate £39 shipping fee.
- Replacement Parts Sent – We’ll dispatch your parts quickly so you can get back up and running.
Important Notes
- Keep all original parts until your claim has been fully processed.
- Replacement parts are supplied like-for-like and matched to your original order.
- Warranty coverage applies only to the original purchaser and is not transferable.
- Proof of purchase may be required to validate your claim.
Need Help?
Our friendly support team is here to guide you through the process. If you’re unsure whether your issue is covered or need help completing the form, please contact us directly—we’re always happy to help. All claims should either go through the online form or be emailed to: repairs@instantpromotion.co.uk
Warranty Form
Please complete the form below to submit your warranty claim. Include your order details, a clear description of the issue, how the damage occurred, and supporting photographs where possible. Once submitted, our team will review the information provided and contact you regarding the next steps.