Terms and Conditions

1. About Us

Instant Promotion is a trading name of:

Instant Promotion (UK) Ltd
Company number: 06685264
Registered in England and Wales
Registered office: 91 Soho Hill, Hockley, Birmingham, West Midlands, B19 1AY

Trading address:

Unit 7 Liberty Industrial Park
South Liberty Lane
Bristol
BS3 2SU
United Kingdom

Email: enquiries@instantpromotion.co.uk

Website: www.instantpromotion.co.uk

You can also contact us through our Contact Us page.

2. About These Terms

These terms apply to orders placed through our website, by email, by telephone, through one of our sales representatives, or otherwise agreed with us.

Some provisions apply differently depending on whether you are purchasing as a Consumer or as a Business Customer.

A Consumer is an individual acting wholly or mainly for purposes outside their trade, business, craft or profession.

A Business Customer is any person, company, partnership, organisation, public body, charity or other entity purchasing wholly or mainly for purposes connected with its trade, business, craft or profession.

If you are placing an order on behalf of an organisation, you confirm that you have authority to bind that organisation.

3. Our Products

We supply stock, customised and bespoke promotional, exhibition and event products, including printed gazebos, banners, flags, exhibition displays, event structures, signage and associated equipment.

Many products are manufactured, printed or customised specifically for each customer's requirements.

Product photographs, illustrations, digital visuals and descriptions are intended to give a reasonable representation of the products. Minor variations may occur because of manufacturing methods, materials, screen displays, photography, print processes or product improvements.

Dimensions, weights and specifications stated on the website are approximate unless expressly stated otherwise.

We may make minor changes to a product or specification where necessary to improve performance, comply with legal or regulatory requirements, address availability of components or make a change that does not materially affect the product's function or appearance.

4. Placing an Order

When you submit an order, you are offering to purchase the products identified in that order subject to these terms.

An automatically generated order acknowledgement confirms that we have received your order. It does not necessarily mean that we have accepted it.

A contract will be formed when we expressly confirm acceptance of your order, begin manufacture or production of the products, or dispatch the products, whichever occurs first.

We reserve the right to decline an order before acceptance. Reasons may include:

• a pricing or website error;
• a product being unavailable;
• an inability to meet a requested deadline;
• artwork or specifications being unsuitable for production;
• payment not being authorised;
• suspected fraud or misuse; or
• circumstances in which we reasonably believe we cannot fulfil the order.

If we decline an order after payment has been taken, we will refund the relevant amount.

5. Prices and Payment

Prices will be those shown on the website or stated in our quotation at the time the order is placed, subject to correction of obvious errors.

Unless expressly stated otherwise, prices shown to Business Customers may be exclusive of VAT and applicable delivery charges.

The total payable will be confirmed before an online order is submitted or in our quotation or order confirmation.

Payment must be made using one of the payment methods we accept.

Where payment is required in advance, production will not normally commence until cleared payment has been received.

If a price has been displayed incorrectly because of a typographical, technical or administrative error, we are not required to supply the product at the incorrect price where the error was obvious and could reasonably have been recognised as an error.

If we identify such an error after an order is placed, we will contact you and offer you the choice of proceeding at the correct price or cancelling the affected item for a full refund.

6. Quotations

Unless otherwise stated, quotations are valid for 30 days from the date issued.

A quotation does not constitute a binding obligation on us to supply products until an order has been accepted.

Quotations are based upon the information, quantities, specifications, artwork and delivery requirements available to us at the time.

If those requirements subsequently change, we may revise the price or delivery timescale.

7. Artwork and Print Requirements

Where products are printed or customised, you are responsible for supplying artwork, logos, text, images, brand guidelines and other information in a suitable format.

We may make reasonable adjustments to artwork to enable production.

Additional design, artwork recreation or amendment work may incur an additional charge where it falls outside the services included with your order. We will tell you about any material additional charge before carrying out that work.

You are responsible for checking the accuracy of all information you provide to us, including:

• spelling;
• telephone numbers;
• website addresses;
• email addresses;
• dates;
• colours;
• dimensions;
• logos;
• positioning;
• quantities; and
• other content.

8. Artwork Proofs and Approval

For custom printed products where we provide an artwork proof, production will not commence until the required artwork has been approved.

You will be given an opportunity to review and approve the final artwork proof before it enters production.

It is your responsibility to check the proof carefully.

Once a proof has been approved, we are entitled to manufacture the product in accordance with that approved proof.

We will not normally be responsible for spelling mistakes, incorrect contact details, incorrect artwork, layout choices or other errors that appeared clearly on a proof approved by you.

This does not exclude our responsibility where the finished products materially differ from the approved proof or where we have otherwise failed to supply goods in accordance with our legal obligations.

Changes requested after artwork approval may:

• delay production;
• incur additional charges; or
• be impossible if production has already commenced.

If production has already begun, we may need to manufacture a replacement product at additional cost.

9. Colour Matching and Printing

Printed colours can vary depending upon the material, printing process, lighting conditions and other manufacturing factors.

Colours displayed on computer screens and mobile devices are not reliable representations of printed colour.

Where colour accuracy is important, you should provide recognised colour references such as Pantone references and tell us before approving the artwork.

We will use reasonable endeavours to achieve an appropriate colour match where a specific colour reference has been agreed, but some variation may occur due to the print process and substrate.

Exact colour matching is not guaranteed unless expressly agreed by us in writing.

Different materials used within the same product or display may also reproduce the same colour differently.

Reasonable variations of this nature will not normally constitute a defect.

10. Customer-Supplied Artwork and Intellectual Property

You confirm that you have the right to use all logos, images, trademarks, photographs, artwork, text and other materials supplied to us.

You must not ask us to reproduce material that infringes another person's intellectual property rights or is unlawful.

We may refuse to reproduce material where we reasonably believe doing so could infringe third-party rights or be unlawful.

Each party retains ownership of intellectual property it owned before the order.

Unless otherwise agreed in writing, no intellectual property rights are transferred between us solely because we manufacture or print a product.

For Business Customers, you will be responsible for reasonable losses, liabilities and costs we incur as a direct result of a third-party intellectual property claim arising from material you supplied to us without the necessary rights or permissions.

11. Customised and Personalised Products

A significant proportion of the products we supply are manufactured or printed specifically for the customer.

This includes products:

• printed with a customer's artwork or branding;
• made to particular dimensions or specifications;
• manufactured in colours or configurations selected specifically for that customer;
• produced using customer-approved artwork; or
• otherwise personalised or made to order.

These are referred to in these terms as Custom Products.

Consumers

The statutory change-of-mind cancellation right applicable to many online purchases does not normally apply to goods made to your specifications or clearly personalised.

Your rights where Custom Products are faulty, damaged, misdescribed or do not conform to the contract are not affected.

Business Customers

Custom Products cannot be cancelled after we have accepted the order except with our written agreement.

If we agree to a cancellation, we may charge for work carried out and reasonable costs and commitments already incurred.

12. Production and Lead Times

Production times vary between products.

Any production time stated on our website, quotation, order confirmation or by a member of our team is an estimate unless we expressly confirm in writing that a particular date is guaranteed.

For Custom Products, quoted production times generally begin only after all of the following have been completed:

1. the order has been accepted;
2. any required payment has been received;
3. suitable artwork and specifications have been received; and
4. the final artwork proof has been approved.

Delays in providing artwork, approving proofs, providing information or making payment will delay the production schedule.

Where we state a lead time in working days, Saturdays, Sundays and UK public holidays are excluded unless otherwise stated.

13. Urgent Orders and Event Deadlines

If products are required for a particular exhibition, event, campaign or other fixed deadline, you must tell us before placing the order.

We will use reasonable efforts to meet agreed deadlines but a requested event date does not automatically make that date a guaranteed contractual delivery date.

Any guaranteed delivery or production deadline must be expressly accepted by us.

We strongly recommend allowing reasonable contingency time between the expected delivery date and an event.

Nothing in this section limits rights that Consumers have under applicable law.

14. Delivery

Delivery charges and available delivery methods will be displayed during checkout, included within the quotation, or otherwise agreed with you.

We may use third-party carriers to deliver products.

Delivery dates are estimates unless expressly confirmed by us as guaranteed.

Where an order contains multiple items, we may make deliveries in separate consignments.

You are responsible for providing a complete and accurate delivery address and for ensuring that somebody is available to receive the goods where required.

We will not be responsible for delay or additional cost caused by incorrect delivery details supplied by you.

If a carrier is unable to complete delivery because nobody is available, or delivery is refused without good reason, additional delivery or storage charges may apply.

Business Customers

Unless expressly agreed otherwise, time for delivery is not of the essence.

Consumers

Your statutory rights regarding delivery times and delayed delivery remain unaffected.

15. Delivery Damage and Shortages

Please inspect packages as soon as reasonably possible after delivery.

If packaging is visibly damaged, where practicable you should record this with the carrier and take photographs.

Please contact us promptly if:

• a product arrives damaged;
• items are missing;
• the quantity received is incorrect; or
• the wrong product has been delivered.

Photographs of the packaging and goods may be required so that we can investigate the problem with the carrier.

Notification requirements in this section do not restrict statutory rights that cannot legally be limited.

Business Customers

Business Customers should notify us of visible transit damage, shortages or incorrect deliveries within 3 working days of delivery wherever reasonably possible.

Latent defects should be notified promptly after discovery.

Unreasonable delay in notifying us may affect our ability to investigate or accept a claim where that delay materially prejudices us.

16. Risk and Ownership

Consumers

Risk in the goods passes to you when the goods come into your physical possession or the possession of a person identified by you to receive them, subject to applicable law.

Business Customers

Risk in the goods passes to you upon delivery.

Ownership of goods does not pass to a Business Customer until we have received payment in full for those goods and all other amounts then due to us from that customer.

Until ownership has passed, a Business Customer must take reasonable care of the goods and must not deliberately dispose of them other than in the ordinary course of business.

17. Consumer Cancellation Rights for Non-Custom Products

This section applies only to Consumers and only where the statutory cancellation right applies.

For eligible non-customised goods purchased at a distance, you normally have the right to cancel without giving a reason.

The cancellation period ends 14 days after the day on which you, or a person nominated by you, receives the goods.

To exercise this right you must clearly tell us that you wish to cancel.

You can contact us by email, through our Contact Us page, or using the cancellation form at the end of these terms.

After notifying us of cancellation, you must return the goods without undue delay and normally within 14 days.

Unless the goods are faulty or we agree otherwise, you are responsible for the direct cost of returning goods following a change-of-mind cancellation.

You should take reasonable care of the goods while they are in your possession.

We may make a deduction from the refund where the value of the goods has been reduced as a result of handling beyond what is necessary to establish their nature, characteristics and functioning.

Where applicable, we will refund the price paid together with the cost of our least expensive standard delivery option.

Additional amounts paid for enhanced, express or other premium delivery are not required to be refunded beyond the equivalent standard delivery cost.

Refunds will be made within the time required by law and may be withheld until we have received the goods back or you provide evidence that they have been returned, where permitted by law.

This cancellation right does not apply to Custom Products

This includes goods made to your specifications or clearly personalised, including products printed with your logo, design, text or other custom artwork.

18. Faulty or Incorrect Goods – Consumers

We are under a legal duty to supply goods that conform to the contract.

Goods supplied to Consumers must, where applicable, be:

• of satisfactory quality;
• fit for any particular purpose made known to us and agreed;
• as described; and
• otherwise compliant with applicable consumer law.

If goods are faulty, damaged, misdescribed or otherwise fail to conform to the contract, you may have statutory rights to reject the goods, obtain a repair or replacement, receive a price reduction or receive a refund depending upon the circumstances and timing.

For many goods, a Consumer's statutory short-term right to reject lasts 30 days, subject to the applicable legislation and circumstances.

These rights apply to Custom Products as well as stock products.

Nothing in these terms excludes or restricts these statutory rights.

19. Returns by Business Customers

Business Customers do not have an automatic statutory right to return products simply because they have changed their mind.

Returns by Business Customers are therefore accepted only:

• where the goods are defective or do not comply with the contract;
• where we have supplied the incorrect goods; or
• at our discretion and with our prior written agreement.

Custom Products cannot normally be returned unless they are defective or do not comply with the agreed specification.

Goods must not be returned without first contacting us for return instructions.

Where we agree to accept a non-defective Business Customer return, we may apply a reasonable restocking charge and require the customer to pay the return carriage costs.

20. Product Warranties

Certain products may be supplied with an additional manufacturer's or Instant Promotion warranty.

The duration and scope of any such warranty will be stated on the relevant product page, warranty document or quotation.

Additional warranties are subject to their stated conditions.

Unless expressly covered by the applicable warranty, warranties do not cover damage resulting from:

• misuse;
• incorrect assembly;
• failure to follow instructions;
• inadequate anchoring or securing;
• accidents;
• deliberate damage;
• unauthorised modifications;
• normal wear and tear;
• inappropriate storage;
• use outside the product's intended purpose; or
• weather conditions or other external forces beyond the product's stated design limitations.

For Consumers, any additional warranty is provided in addition to, and does not replace or restrict, your statutory rights.

21. Outdoor Products, Weather and Safe Use

Some of our products are temporary outdoor structures, gazebos, banners, flags, displays or similar event equipment.

You are responsible for ensuring that products are:

• assembled correctly;
• adequately anchored or weighted;
• used on a suitable surface;
• regularly inspected;
• used in accordance with any instructions supplied;
• supervised where appropriate; and
• taken down or secured when conditions make continued use unsafe.

Temporary structures should not be assumed to be suitable for severe weather merely because they are described as waterproof, heavy duty, professional or commercial grade.

Where a particular wind rating, fire rating, waterproof rating or other performance standard is stated, that rating applies only under the conditions, configuration, testing method and usage requirements specified for that product.

You are responsible for carrying out any site-specific risk assessment required for your intended use.

22. Fire-Retardant and Certified Materials

Where we expressly state that a product or material complies with a particular fire-retardancy or other technical standard, we will supply the product on that basis.

Certificates relating to particular materials or products may be available on request where applicable.

Certification applying to a fabric or component does not necessarily constitute certification of an entire installation, venue or completed event setup.

It remains the customer's responsibility to establish whether a product meets any venue-specific, event-specific or local regulatory requirements before use.

23. Installation and Assembly

Unless installation is expressly included in your quotation or order, products are supplied on a supply-only basis and the customer is responsible for assembly and installation.

Any instructions supplied with the product should be followed.

Where we provide general assembly guidance, this does not replace the customer's responsibility to assess site conditions and ensure safe installation.

If we provide an installation service, any additional installation terms stated in our quotation or order confirmation will also apply.

24. Consumer Liability

Nothing in these terms limits or excludes our liability where doing so would be unlawful.

If you are a Consumer, we are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

We supply products to Consumers for private use. If you use products for commercial or business purposes, our liability for business-related losses will be subject to the provisions applying to Business Customers to the extent permitted by law.

Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

25. Liability to Business Customers

This section applies only to Business Customers.

Nothing in these terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of any obligation as to title that cannot lawfully be excluded; or
• any other liability that cannot legally be excluded or limited.

Subject to the above, we will not be liable to a Business Customer for:

• loss of profits;
• loss of revenue;
• loss of sales;
• loss of business;
• loss of anticipated savings;
• loss of contracts;
• loss of goodwill;
• loss of opportunity;
• loss arising from cancellation or disruption of an event; or
• indirect or consequential loss.

Subject to the above, our total aggregate liability arising from or in connection with an order, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will not exceed 100% of the total price paid or payable for the order giving rise to the claim.

The parties agree that this limitation reflects the value of the products supplied and the availability of appropriate business insurance to the customer.

26. Events and Consequential Costs

Unless we have expressly agreed otherwise in writing, we do not accept responsibility for consequential expenses arising because products are unavailable, delayed or unusable, including:

• exhibition or event fees;
• venue charges;
• employee or contractor costs;
• travel;
• accommodation;
• lost sales;
• alternative equipment hire; or
• lost commercial opportunities.

This clause applies subject to the Consumer provisions above and does not exclude liability that cannot lawfully be excluded.

Customers purchasing products for an important event should order sufficiently in advance to allow reasonable contingency for unexpected delays.

27. Events Outside Our Control

We will not be responsible for delay or failure to perform caused by circumstances outside our reasonable control.

These may include, for example:

• fire;
• flood;
• severe weather;
• epidemic or pandemic;
• industrial disputes;
• war or civil disturbance;
• acts of government;
• border or customs disruption;
• failure of transport networks;
• carrier disruption;
• port closures;
• shortages of raw materials;
• interruption of utilities;
• cyber incidents affecting third-party infrastructure; or
• failures by suppliers where those failures were themselves caused by circumstances outside reasonable control.

We will take reasonable steps to minimise the effect of such circumstances.

If a delay materially affects a Consumer's order, any statutory rights to terminate the contract remain unaffected.

28. Website Information

We take reasonable care to ensure that information on our website is accurate.

However, website content may occasionally contain errors, omissions or out-of-date information.

We may update product descriptions, specifications, prices, availability and other website information at any time.

Nothing on the website constitutes technical, legal, health and safety or professional advice unless expressly stated.

You are responsible for ensuring that products are suitable for your particular intended application.

29. Website Availability

We do not guarantee that our website will always be available or uninterrupted.

We may suspend, withdraw, restrict or change all or part of the website for maintenance, security, operational or other reasons.

We are not responsible for losses caused solely by temporary inability to access the website except where liability cannot lawfully be excluded.

30. Intellectual Property on Our Website

Unless otherwise stated, the content of this website—including its text, graphics, photographs, videos, product imagery, logos, designs and layout—is owned by or licensed to Instant Promotion (UK) Ltd.

You may view and use the website for legitimate personal or business purchasing purposes.

You must not reproduce, commercially exploit, distribute or republish our website content without our permission except where permitted by law.

Third-party trademarks displayed on the website remain the property of their respective owners.

31. Links to Other Websites

Our website may contain links to third-party websites.

These links are provided for convenience and do not necessarily mean that we endorse the third-party website or its contents.

We are not responsible for the content, availability or privacy practices of websites operated by third parties.

32. Privacy and Cookies

Personal information is handled in accordance with our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

Those policies form separate documents and should be read alongside these Terms & Conditions where relevant.

33. Changes to These Terms

We may amend these Terms & Conditions from time to time.

The terms applying to an order will normally be those in force at the time the order is placed unless a change is required by law or expressly agreed between us.

Changes will not retrospectively alter an existing contract without an appropriate legal basis or agreement.

34. If Part of These Terms Is Invalid

Each section of these terms operates separately.

If a court or relevant authority decides that any provision is unlawful or unenforceable, the remaining provisions will continue to apply.

35. Delay in Enforcing These Terms

If we do not immediately enforce a right under these terms, that does not mean that we have waived that right.

36. Third-Party Rights

Unless expressly stated otherwise, no person other than you and Instant Promotion (UK) Ltd has any right to enforce these terms.

37. Governing Law and Jurisdiction

Business Customers

Any contract with a Business Customer and any dispute or claim arising from it will be governed by the law of England and Wales.

The courts of England and Wales will have exclusive jurisdiction in relation to disputes with Business Customers.

Consumers

These terms and contracts with Consumers are governed by the law of England and Wales, but this does not deprive you of any mandatory consumer protections available to you under the laws applicable where you live.

If you are a Consumer resident elsewhere in the United Kingdom, you may also be entitled to bring proceedings in the courts applicable to the part of the United Kingdom in which you live.

38. Contacting Us

If you have a question about an order, delivery, return, warranty or these Terms & Conditions, please contact:

Instant Promotion (UK) Ltd
Unit 7 Liberty Industrial Park
South Liberty Lane
Bristol
BS3 2SU
United Kingdom

Email: enquiries@instantpromotion.co.uk

Alternatively, use the Contact Us page on our website.